BigCommerce: SLA evidence report

We hold no probe record for BigCommerce: we read its status page, so the only incident record here is what BigCommerce declared there. Nothing below is a measurement of ours, and the absence of one is not a record of no downtime.

Incidents BigCommerce declared

14

On its own status page, in this window.

Window

2026-10-06 to 2026-11-05

UTC, 30 days.

• Oct 8, 2026, 5:34 PM UTC to Oct 8, 2026, 5:35 PM UTC

  Storefront Search Issues, impact minor

• Oct 12, 2026, 1:58 AM UTC to Oct 12, 2026, 2:39 AM UTC

  Slow response times on some requests, impact minor

• Oct 12, 2026, 11:14 AM UTC to Oct 12, 2026, 12:13 PM UTC

  Аn issue with Management API requests to add products to carts, impact minor

• Oct 14, 2026, 12:25 AM UTC to Oct 14, 2026, 12:54 AM UTC

  Storefront Search Stability Issues for Subset of US Stores, impact minor

• Oct 14, 2026, 9:08 AM UTC to Oct 14, 2026, 9:42 AM UTC

  Storefront Search Stability Issues for Subset of US Stores, impact minor

• Oct 14, 2026, 6:32 PM UTC to Oct 14, 2026, 8:02 PM UTC

  Some storefront searches returning incomplete results, impact minor

• Oct 15, 2026, 10:14 PM UTC to Oct 15, 2026, 10:14 PM UTC

  Delayed product updates in storefront search, impact minor

• Oct 20, 2026, 9:23 AM UTC to Oct 20, 2026, 10:33 AM UTC

  Search Indexing Delays Affecting a Subset of US Stores, impact minor

• Oct 22, 2026, 8:14 PM UTC to Oct 23, 2026, 3:46 AM UTC

  Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores, impact minor

• Oct 24, 2026, 3:35 PM UTC to Oct 24, 2026, 6:47 PM UTC

  Search availability reduced and latency increased, impact minor

• Oct 26, 2026, 12:07 PM UTC to Oct 26, 2026, 2:18 PM UTC

  Some Android shoppers on headless storefronts may be unable to reach checkout, impact major

• Oct 27, 2026, 5:29 AM UTC to Oct 27, 2026, 7:41 AM UTC

  Bolt payments are currently failing, impact major

• Oct 27, 2026, 9:23 PM UTC to Oct 27, 2026, 10:29 PM UTC

  Degraded search availability across the platform, impact minor

• Oct 28, 2026, 3:11 AM UTC to Oct 29, 2026, 10:29 PM UTC

  High Rate of Cloudflare Challenge Pages, impact minor