Is Twilio down?
Vendor reports an incidentWhat Twilio reports
Twilio reports an incident on its status page: Voice Call Post Dial Delay from a Subset of Twilio Canada Phone Numbers to Canada.
Impact: minor. Since 2026-11-05 14:15 UTC.
Latest update, 2026-11-05 15:17 UTC: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Canada Phone Numbers to network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Our regional reading
This is our own reading from outside, shown beside the vendor's statement. It is not counted as a separate outage.
Partially degradedchecked moments ago
Twilio is answering our probes, but its web surface is running at least 3.8x its 7-day median from Canada. Everything else we check answered at its usual speed.
As of Nov 5, 2026, 3:41 PM UTC, RealUptime's checks of Twilio passed in all 10 regions that returned a reading.
Twilio reports: Minor incident (“Partially Degraded Service”)
Twilio reports an active incident: Voice Call Post Dial Delay from a Subset of Twilio Canada Phone Numbers to Canada (minor incident, since Nov 5, 2026, 2:15 PM UTC)
Twilio's own component breakdown, as they publish it
- API v3Operational
- Authy 2FAOperational
- ConsoleOperational
- Conversation OrchestratorOperational
- Flex Agent CopilotOperational
- Group RoomsOperational
- Mailsend: Comms APIOperational
- Origination AU1Operational
- Origination IE1Operational
- Origination US1Operational
- PSTN AU1Operational
- PSTN IE1Operational
- PSTN US1Operational
- SMS Long Code, North AmericaOperational
- SMS Long Code, North AmericaOperational
- StudioOperational
- Zipwhip Provisioner Dashboard and APIOperational
- Conversation IntelligenceOperational
- Event StreamsOperational
- Event WebhooksOperational
- Flex Agent DesktopOperational
- FunctionsOperational
- LogsOperational
- MMS Long Code, North AmericaOperational
- MMS Long Code, North AmericaOperational
- Peer-to-Peer RoomsOperational
- SIP Interface AU1Operational
- SIP Interface IE1Operational
- SIP Interface US1Operational
- SMTPOperational
- Termination AU1Operational
- Termination IE1Operational
- Termination US1Operational
- VerifyOperational
- Zipwhip Support TicketingOperational
- API v2Operational
- AssetsOperational
- Authy AppOperational
- Client Web AU1Operational
- Client Web IE1Operational
- Client Web US1Operational
- Conversation Intelligence (classic)Operational
- Debugger & AlarmsOperational
- Dedicated IP AddressOperational
- Flex Application PlatformOperational
- Parse APIOperational
- RecordingsOperational
- SMS Short Code, North AmericaOperational
- SMS Toll-Free, North AmericaOperational
- Toll-Free Verification PortalOperational
- BillingOperational
- Client Mobile AU1Operational
- Client Mobile IE1Operational
- Client Mobile US1Operational
- CompositionsOperational
- Conversation MemoryOperational
- DocumentationOperational
- Flex InsightsOperational
- LookupOperational
- MMS Short Code, North AmericaOperational
- MMS Toll-Free, North AmericaOperational
- TwiML BinsOperational
- Conference AU1Operational
- Conference IE1Operational
- Conference US1Operational
- Enterprise KnowledgeOperational
- Flex Queue StatsOperational
- Network Traversal ServiceOperational
- REST APIOperational
- SMS Toll-Free, North AmericaOperational
- SyncOperational
- Verify EventsOperational
- Bulk ExportOperational
- Flex Teams ViewOperational
- Go RoomsOperational
- MMS Toll-Free, North AmericaOperational
- Recording AU1Operational
- Recording IE1Operational
- Recording US1Operational
- Flex Admin ConsoleOperational
- Queue AU1Operational
- Queue IE1Operational
- Queue US1Operational
- Video InsightsOperational
- Voice, North AmericaDegraded performance
- Flex RoutingOperational
- Realtime TranscriptionsOperational
- Text-to-Speech AU1Operational
- Text-to-Speech IE1Operational
- Text-to-Speech US1Operational
- Voice, Latin AmericaOperational
- Flex ConversationsOperational
- Recording Transcriptions AU1Operational
- Recording Transcriptions IE1Operational
- Recording Transcriptions US1Operational
- SMS, Latin AmericaOperational
- TaskRouterOperational
- Customer Support CenterOperational
- TwiML US1Operational
- Voice, APACDegraded performance
These are Twilio's components, named and scored by Twilio. We do not map them onto the functions we check above, because we have no way to know which of their components our checks touch. Two lists, side by side, neither one rewriting the other.
This is Twilio's own claim about their service, shown separately from what we measured. We never change our own numbers based on what a vendor reports, and this reading never changes theirs. Read both.
Twilio response time, by region
Check your own site while you wait on Twilio
Watching an outage above does not tell you whether your own connection or site is also having a problem. Enter your own URL for one live check, right now, no signup. This checks the site you enter, not Twilio. It cannot diagnose Twilio's own systems.
What we measured, function by function
Twilio answers on more than one surface, and they can fail apart. Each row is one surface, checked from the same regions. The verdict above follows the web row, because that is the surface we treat as this service's own; a failure on any other row is a partial outage, not a full one.
- WebprimaryUS-East: Checks passingUS-West: Checks passingEurope: Checks passingAsia-Pacific: Checks passingUS-Central: Checks passingCanada: Degraded Answering, but 3.8x slower than its 7-day median.UK: Checks passingSoutheast Asia: Checks passingAustralia: Checks passingSouth America: Checks passing
- APIUS-East: Awaiting dataUS-West: Awaiting dataEurope: Awaiting dataAsia-Pacific: Awaiting dataUS-Central: Awaiting dataCanada: Awaiting dataUK: Awaiting dataSoutheast Asia: Awaiting dataAustralia: Awaiting dataSouth America: Awaiting data
Email me when Twilio reports an incident on its status page, and again when it reports it resolved.
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What our checks show, and what people reported
- North AmericaDegradedUS-East, US-West, US-Central, Canada
- US-EastChecks passinglatency: 923msstatus code: 401checked: Nov 5, 2026, 3:40 PM UTC0 people in the last 5 minutesNot enough reports to sayOur US-East probes reach Twilio normally. We do not have enough reports from US-East to say anything about what people there are seeing.
- US-WestChecks passinglatency: 570msstatus code: 401checked: Nov 5, 2026, 3:29 PM UTC0 people in the last 5 minutesNot enough reports to sayOur US-West probes reach Twilio normally. We do not have enough reports from US-West to say anything about what people there are seeing.
- US-CentralChecks passinglatency: 153msstatus code: 401checked: Nov 5, 2026, 3:36 PM UTC0 people in the last 5 minutesNot enough reports to sayOur US-Central probes reach Twilio normally. We do not have enough reports from US-Central to say anything about what people there are seeing.
- CanadaDegradedlatency: 1642msstatus code: 401checked: Nov 5, 2026, 3:39 PM UTC0 people in the last 5 minutesNot enough reports to sayOur Canada probes reach Twilio normally. We do not have enough reports from Canada to say anything about what people there are seeing.
- South AmericaChecks passinglatency: 1729msstatus code: 401checked: Nov 5, 2026, 3:37 PM UTC0 people in the last 5 minutesNot enough reports to sayOur South America probes reach Twilio normally. We do not have enough reports from South America to say anything about what people there are seeing.
- EuropeChecks passingEurope, UK
- EuropeChecks passinglatency: 423msstatus code: 401checked: Nov 5, 2026, 3:41 PM UTC0 people in the last 5 minutesNot enough reports to sayOur Europe probes reach Twilio normally. We do not have enough reports from Europe to say anything about what people there are seeing.
- UKChecks passinglatency: 402msstatus code: 401checked: Nov 5, 2026, 3:37 PM UTC0 people in the last 5 minutesNot enough reports to sayOur UK probes reach Twilio normally. We do not have enough reports from UK to say anything about what people there are seeing.
- Asia PacificChecks passingAsia-Pacific, Southeast Asia, Australia
- Asia-PacificChecks passinglatency: 1115msstatus code: 401checked: Nov 5, 2026, 3:28 PM UTC0 people in the last 5 minutesNot enough reports to sayOur Asia-Pacific probes reach Twilio normally. We do not have enough reports from Asia-Pacific to say anything about what people there are seeing.
- Southeast AsiaChecks passinglatency: 1135msstatus code: 401checked: Nov 5, 2026, 3:39 PM UTC0 people in the last 5 minutesNot enough reports to sayOur Southeast Asia probes reach Twilio normally. We do not have enough reports from Southeast Asia to say anything about what people there are seeing.
- AustraliaChecks passinglatency: 1261msstatus code: 401checked: Nov 5, 2026, 3:39 PM UTC0 people in the last 5 minutesNot enough reports to sayOur Australia probes reach Twilio normally. We do not have enough reports from Australia to say anything about what people there are seeing.
Somewhere else or not sure: 0 people in the last 5 minutes
These are unverified reports from people using Twilio, counted separately from what our own probes measure. Anyone can file one, no account is needed, and the region on a report is chosen by the person filing it. We never open, extend or close an outage in our record based on report volume: only our own measurements do that. We have not received any reports for Twilio yet, which is not evidence that nothing is wrong.
Recent probe events
check entries are our own probes' readings; declared entries are the vendor's. How this check works
We have been measuring Twilio since August 20, 2026. We show nothing from before that date, and we never add an outage we did not observe ourselves, from any source.
Need this in writing? Generate an SLA evidence report for Twilio covering any window you pick, with our check readings and Twilio's own claim at the time, side by side.
Full check history for Twilio: 90 days of check results by region, month-by-month uptime by our checks, and every probe event on record.
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Put this badge in your README
Live, from this page's own readings.[](https://realuptime.io/outages/twilio)<a href="https://realuptime.io/outages/twilio"><img src="https://realuptime.io/outages/twilio/badge.svg?days=30" alt="Twilio uptime by RealUptime's checks" height="20"></a>Share of checks passed over 30 days; the window is printed on it. If our readings go stale it says stale, and if we have no readings it says so and shows no color. How the badge works.
To cite this page: RealUptime, "Is Twilio down?", https://realuptime.io/outages/twilio. The readings change with every check, so give the date you read them.
What we check
What our check can and cannot see
A pass means the service's servers answered with the sign-in refusal they give any request that is not signed in. It does not show that sign-in works or that anything behind the sign-in wall responds.
Host checked: api.twilio.com